All Systems Operational

About This Site

This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support..

Uptime over the past 90 days. View historical uptime.
DE CloudCare ? Operational
90 days ago
99.99 % uptime
Today
CloudCare Portal ? Operational
90 days ago
99.99 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
US CloudCare ? Operational
90 days ago
100.0 % uptime
Today
CloudCare Portal ? Operational
90 days ago
100.0 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Billing Services ? Operational
Antivirus Services ? Operational
Patch ? Operational
Cloud Backup ? Operational
ESS ? Operational
SWG / SIG ? Operational
Remote Control ? Operational
CloudCare Community ? Operational
Statuspage Notifications Operational
Statuspage Webhook Notifications Operational
Statuspage Email Notifications Operational
Statuspage SMS Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 25, 2021

No incidents reported today.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021
CloudCare US Datacenter Degraded Performance
Resolved - This incident has been resolved.
Jul 20, 15:30 EDT
Update - We are continuing to monitor for any further issues.
Jul 20, 08:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 08:26 EDT
Identified - Unfortunately, there has been a recurrence of the issue. We are continuing to work on a resolution.
Jul 20, 07:11 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 05:18 EDT
Identified - We have identified an issue in the US Datacenter which is causing long load times within the CloudCare portal.
Our engineers are working on resolving the issue as soon as possible.
Endpoint services remain unaffected.
Jul 20, 04:38 EDT
Jul 19, 2021
New setup fails with "unable to load policy" error - DE Datacenter
Resolved - This incident has been resolved.
Jul 19, 06:11 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 10:25 EDT
Identified - Unfortunately there has again been a recurrence of the policy download error in the DE datacenter. Our engineers are working on a permanent solution.
We apologize for the inconvenience caused.
Jul 9, 05:20 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 10:36 EDT
Investigating - We are experiencing issues with new installations on endpoints failing with "unable to load policy" errors, affecting DE datacenters only.
Currently installed endpoint services, and other backend services, remain unaffected.
Jul 8, 04:43 EDT
Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021
US CloudCare degraded performance
Resolved - This incident has been resolved.
Jul 15, 22:21 EDT
Investigating - US Customers are reporting difficulty logging into the CloudCare portal. You may receive a "Runtime Error" notification when attempting to login. We are currently investigating this issue and will report more on this outage as information as a resolution is reached.
No components were marked as affected by this incident.
Jul 15, 18:16 EDT
Jul 14, 2021

No incidents reported.

Jul 13, 2021
CloudCare DE datacenter - server or runtime errors when accessing the portal login page
Resolved - This incident has been resolved.
Jul 13, 10:03 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 09:22 EDT
Investigating - We are investigating an issue causing degraded performance in the CloudCare DE datacenter.
The impact is that the login page fails to load with server or runtime error.
Endpoint services remain unaffected.
Jul 13, 08:45 EDT
Scheduled maintenance with downtime
Completed - The scheduled maintenance has been completed.
Jul 13, 02:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 01:00 EDT
Scheduled - We will be undergoing scheduled maintenance for approximately 1 hour.
The CloudCare portal will be inaccessible during this period.
Endpoint services remain unaffected.
Jul 9, 11:11 EDT
Jul 12, 2021

No incidents reported.

Jul 11, 2021

No incidents reported.

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