All Systems Operational

About This Site

This is where the Avast Business Support and Ops teams communicate any system issues and upcoming maintenance with our customers. If you are experiencing problems, but do not see your issue listed on this site, please contact Customer Support..

DE CloudCare ? Operational
90 days ago
99.99 % uptime
Today
CloudCare Portal ? Operational
90 days ago
99.99 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
US CloudCare ? Operational
90 days ago
100.0 % uptime
Today
CloudCare Portal ? Operational
90 days ago
100.0 % uptime
Today
Agent API ? Operational
90 days ago
100.0 % uptime
Today
Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Billing Services Operational
Antivirus Services Operational
ESS Services Operational
SWG ? Operational
Cloud Backup ? Operational
Remote Control ? Operational
CloudCare Community ? Operational
90 days ago
100.0 % uptime
Today
Statuspage Notifications Operational
Statuspage Webhook Notifications Operational
Statuspage Email Notifications Operational
Statuspage SMS Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 19, 2019

No incidents reported today.

May 18, 2019
Completed - The scheduled maintenance has been completed.
May 18, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 14:00 EDT
Scheduled - The SWG service will undergo maintenance to switch to a new server certificate on Saturday, 18 May 2019 between 6 PM - 9 PM UTC. While we do not expect any service interruptions, in the event a rollback is necessary, endpoints with SWG agents installed may experience a temporary loss of DNS resolution. Network Locations will not be affected by this maintenance.

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May 14, 11:40 EDT
May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019
Completed - The scheduled maintenance has been completed.
May 15, 12:26 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 10:00 EDT
Scheduled - Avast Business CloudCare v4.8.0 has been scheduled for release on 15 May 2019 at 14:00 UTC. We are expecting the release to be completed within a 2 hour window with no downtime expected.



About this release

• Console version: 4.8.0

• CloudCare Agent version: 4.13

This release includes several feature enhancements and bug fixes. More information will be available in the Avast CloudCare Community. You must be logged into CloudCare to access the Community.



Note: As of this release, upgrading the agent will not require a restart on a device as long as the AV client is up to date (v18.8). Devices with AV versions older than 18.8 will be updated, which will then require a restart.




To receive status updates, subscribe to the CloudCare Statuspage.
May 9, 12:44 EDT
May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.

May 6, 2019

No incidents reported.

May 5, 2019

No incidents reported.