tag:cloudcare.statuspage.io,2005:/historyCloudCare Status - Incident History2024-03-29T01:23:35-04:00CloudCaretag:cloudcare.statuspage.io,2005:Incident/203105312024-04-08T02:30:00-04:002024-03-20T09:56:11-04:00Scheduled maintenance with downtime<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>8</var>, <var data-var='time'>02:30</var> - <var data-var='time'>04:30</var> EDT</strong></p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>09:56</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.<br />The CloudCare portal will be intermittently inaccessible during this maintenance.<br />All other services, including endpoints, remain unaffected.</p>tag:cloudcare.statuspage.io,2005:Incident/203880982024-04-03T05:00:00-04:002024-03-28T09:27:45-04:00Scheduled maintenance with downtime<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>3</var>, <var data-var='time'>05:00</var> - <var data-var='time'>06:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>09:27</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.<br />The CloudCare portal will be intermittently inaccessible during this maintenance.<br />All other services, including endpoints, remain unaffected.</p>tag:cloudcare.statuspage.io,2005:Incident/203202812024-03-21T12:29:35-04:002024-03-21T12:29:35-04:00CloudCare Portal Inaccessible/Intermittent Slow Loading Times<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>12:29</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:40</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:21</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>10:50</var> EDT</small><br><strong>Investigating</strong> - We are experiencing issues with the US datacenter, resulting in service disruptions. Our engineering team is working to resolve the issue.<br />The impact is slow loading or errors when trying to log in to the CloudCare portal.<br />Endpoint services remain unaffected.</p>tag:cloudcare.statuspage.io,2005:Incident/203086212024-03-20T08:27:24-04:002024-03-20T08:27:24-04:00Degraded performance in DE data center<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>08:27</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>07:45</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>05:28</var> EDT</small><br><strong>Identified</strong> - We have identified an issue in the DE data center which can affect site creation, policy creation/deletion, downloading installers, and a delay in displaying newly installed devices and services. The current estimate for a solution is within the hour.<br />Existing endpoints and other data centers remain unaffected.</p>tag:cloudcare.statuspage.io,2005:Incident/201049792024-03-11T04:30:56-04:002024-03-11T04:30:56-04:00Scheduled maintenance with downtime<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>04:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>02:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>03:46</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.<br />The CloudCare portal will be intermittently inaccessible during this maintenance.<br />All other services, including endpoints, remain unaffected.</p>tag:cloudcare.statuspage.io,2005:Incident/201770772024-03-06T13:50:08-05:002024-03-06T13:50:08-05:00Unable to load the policy error during new endpoint installation<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>13:50</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:03</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>10:41</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue with new endpoint installation in the US datacenter where the process ends with an "Unable to load the policy" error.<br />All other services, including existing endpoints, remain unaffected.</p>tag:cloudcare.statuspage.io,2005:Incident/200474202024-02-23T03:16:11-05:002024-02-23T03:16:11-05:00Billing service interruption<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>03:16</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>07:14</var> EST</small><br><strong>Identified</strong> - The CloudCare shopping cart is currently experiencing an outage. Services will be restored as quickly as possible.<br />Impact:<br />• Users are not able to checkout a new purchase, increase, or renewal.<br />• All other services remain operational.</p>tag:cloudcare.statuspage.io,2005:Incident/198284882024-02-12T04:30:56-05:002024-02-12T04:30:56-05:00Scheduled maintenance with downtime<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>04:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>02:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>06:33</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.<br />The CloudCare portal will be intermittently inaccessible during this maintenance.<br />All other services, including endpoints, remain unaffected.</p>tag:cloudcare.statuspage.io,2005:Incident/199123392024-02-09T08:00:56-05:002024-02-09T08:00:56-05:00Scheduled Cloud Backup Service Maintenance<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>08:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>08:21</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.<br />This maintenance will only affect companies which have the Cloud Backup service enabled.<br />During this time, customers may experience brief periods of service unavailability (some request could end with an error, data synchronization could be delayed) and some scheduled backups would not finish (but should then be restored later).</p>tag:cloudcare.statuspage.io,2005:Incident/194889932024-01-08T04:30:09-05:002024-01-08T04:30:09-05:00Scheduled maintenance with downtime<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>04:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>02:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>08:03</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.<br />The CloudCare portal will be intermittently inaccessible during this maintenance.<br />All other services, including endpoints, remain unaffected.</p>tag:cloudcare.statuspage.io,2005:Incident/195933342024-01-02T12:37:50-05:002024-01-02T12:37:50-05:00Services Missing from Accounts<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>12:37</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>11:56</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>10:02</var> EST</small><br><strong>Identified</strong> - We have identified an issue which caused the CloudCare services to be missing from customer accounts.<br />We are working on a solution, and all services should be visible within the next hour.<br />The services are still active on endpoints, and new service activation/installation is still possible.</p>tag:cloudcare.statuspage.io,2005:Incident/192416092023-12-11T04:30:06-05:002023-12-11T04:30:06-05:00Scheduled maintenance with downtime<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>04:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>02:31</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>07:02</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.<br />The CloudCare portal will be intermittently inaccessible during this maintenance.<br />All other services, including endpoints, remain unaffected.</p>tag:cloudcare.statuspage.io,2005:Incident/189331792023-11-13T04:30:10-05:002023-11-13T04:30:10-05:00Scheduled maintenance with downtime<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>04:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>02:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>06:38</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.<br />The CloudCare portal will be intermittently inaccessible during this maintenance.<br />All other services, including endpoints, remain unaffected.</p>tag:cloudcare.statuspage.io,2005:Incident/187089692023-10-09T04:30:22-04:002023-10-09T04:30:22-04:00Scheduled maintenance with downtime<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>04:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>02:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>09:48</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.<br />The CloudCare portal will be intermittently inaccessible during this maintenance.<br />All other services, including endpoints, remain unaffected.</p>tag:cloudcare.statuspage.io,2005:Incident/184064012023-09-11T04:30:14-04:002023-09-11T04:30:14-04:00Scheduled maintenance with downtime<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>04:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>02:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>05:44</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.<br />The CloudCare portal will be intermittently inaccessible during this maintenance.<br />All other services, including endpoints, remain unaffected.</p>tag:cloudcare.statuspage.io,2005:Incident/181817222023-08-18T06:28:49-04:002023-08-18T06:28:49-04:00CloudCare Portal Inaccessible<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>06:28</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>05:26</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>04:46</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>02:51</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with the CloudCare portal being inaccessible.<br />Endpoint services remain unaffected.</p>tag:cloudcare.statuspage.io,2005:Incident/181193812023-08-14T05:00:21-04:002023-08-14T05:00:21-04:00Scheduled maintenance with downtime<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>15:48</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.<br />The CloudCare portal will be intermittently inaccessible during this maintenance.<br />All other services, including endpoints, remain unaffected.</p>tag:cloudcare.statuspage.io,2005:Incident/179096602023-07-20T08:05:20-04:002023-07-20T08:05:20-04:00Unable to extend or create new pre-paid subscriptions<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>08:05</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>07:21</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>04:23</var> EDT</small><br><strong>Identified</strong> - We have identified an issue which results in pre-paid subscriptions not being applied for new purchases, or extended for renewals, even though the purchase is completed.<br />Our engineering team is working to solve the issue as soon as possible.<br />All existing services, including endpoints, remain unaffected.</p>tag:cloudcare.statuspage.io,2005:Incident/177183262023-07-10T04:30:08-04:002023-07-10T04:30:08-04:00Scheduled maintenance with downtime<p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>04:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>02:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>05:41</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.<br />The CloudCare portal will be intermittently inaccessible during this maintenance.<br />All other services, including endpoints, remain unaffected.</p>tag:cloudcare.statuspage.io,2005:Incident/173521882023-06-21T08:56:36-04:002023-06-21T08:56:36-04:00Business Hub Upgrade Services Outage<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>08:56</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>09:14</var> EDT</small><br><strong>Identified</strong> - We are currently investigating an issue for those partners currently eligible to upgrade to the Business Hub where the upgrade process is failing.<br />The upgrade options inside the CloudCare portal will be disabled until the issue is resolved.</p>tag:cloudcare.statuspage.io,2005:Incident/174786052023-06-12T04:31:06-04:002023-06-12T04:31:06-04:00Scheduled maintenance with downtime<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>04:31</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>02:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>09:05</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.<br />The CloudCare portal will be intermittently inaccessible during this maintenance.<br />All other services, including endpoints, remain unaffected.</p>tag:cloudcare.statuspage.io,2005:Incident/172687352023-05-16T16:42:07-04:002023-05-16T16:42:07-04:00Unable to download new installation packages<p><small>May <var data-var='date'>16</var>, <var data-var='time'>16:42</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>16:10</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>14:27</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>13:22</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where new device installation packages may fail to downloaded and will instead produce an error.</p>tag:cloudcare.statuspage.io,2005:Incident/172189192023-05-15T09:22:36-04:002023-05-15T09:22:36-04:00CloudCare to Business Hub migration outage<p><small>May <var data-var='date'>15</var>, <var data-var='time'>09:22</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>09:21</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>10:06</var> EDT</small><br><strong>Identified</strong> - We have identified an issue which results in migrations from CloudCare to Business Hub failing. Migrations will not be possible, and we recommend migration-enabled partners halt all migrations to Business Hub until further notice.<br />All other services remain operational.</p>tag:cloudcare.statuspage.io,2005:Incident/171554962023-05-08T04:30:22-04:002023-05-08T04:30:22-04:00Scheduled maintenance with downtime<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>04:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>02:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>11:47</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.<br />The CloudCare portal will be intermittently inaccessible during this maintenance.<br />All other services, including endpoints, remain unaffected.</p>tag:cloudcare.statuspage.io,2005:Incident/168922072023-04-22T08:30:09-04:002023-04-22T08:30:09-04:00CloudCare scheduled maintenance<p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>08:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>01:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>11:55</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance for the AV Management system in CloudCare during this time.<br />Users will not be able to perform new endpoint installations and policy adjustments, or create new customer accounts in CloudCare during this maintenance. <br />All other services, including existing endpoints, remain unaffected.</p>