All Systems Operational
US CloudCare Operational
User Experience   Operational
Web Services   Operational
Billing Services   Operational
Endpoint Services   Operational
Content Filter Service   Operational
DE CloudCare Operational
User Experience   Operational
Web Services   Operational
Billing Services   Operational
Endpoint Services   Operational
Content Filter Service   Operational
ESS Services   Operational
Single Sign On   Operational
Antivirus Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CloudCare v4.2.3 Release May 29, 08:30-09:00 EDT
A new version of CloudCare is scheduled for release on Tuesday, May 29, 2018 at 12:30:00 UTC. This update includes minor UI bug fixes and additional CloudCare policy settings for AV components.
To receive status updates, subscribe to the CloudCare Statuspage.
Posted on May 25, 21:22 EDT
Email Security Service will be undergoing maintenance from Tuesday, May 29th at 10:00 pm Eastern until Tuesday, May 29th at 11:00 pm Eastern. During this time
Posted on May 24, 11:04 EDT
Past Incidents
May 27, 2018

No incidents reported today.

May 26, 2018

No incidents reported.

May 25, 2018
Resolved - This incident has been resolved. All services are operating normally.
May 25, 14:37 EDT
Identified - The CloudCare shopping cart is currently experiencing an outage. Services will be restored as quickly as possible.
Impact:
• Users are not able to make NEW purchases ONLY.
• All other services remain operational.
May 25, 09:00 EDT
May 24, 2018
Resolved - This incident has been resolved. All services are operating normally.
May 24, 13:44 EDT
Investigating - We are currently investigating an issue which prevents shopping cart orders from being processed. There is no indication that this currently effects any other type of billing.
May 24, 05:38 EDT
May 23, 2018
Resolved - The issue has been resolved and services have returned to a fully functional status.
May 23, 09:42 EDT
Identified - The CloudCare shopping cart is currently experiencing an outage. Services will be restored as quickly as possible.
Impact:
• Users are not able to make NEW purchases ONLY.
• All other services remain operational.
May 23, 09:21 EDT
May 22, 2018
Completed - The scheduled maintenance has been completed.
May 22, 21:25 EDT
Scheduled - CloudCare AV will be updated to version 18.4 on Tuesday, May 22nd
What's included in this update?
New
- Detection dialogues for Anti-exploit and Anti-rootkit Shields
- Dropdown menu in top bar
- Wi-Fi Inspector redesign
Fixed
- GDPR compliance
- Fixed a few crashes related to Firewall drivers
- "Scanning in progress" is no longer reported in tray after install
- Toaster from Game Mode is not shown when Silent Mode is enabled
- UI not responding when shields are disabled
- Behavior Shield crashes

To receive status updates, subscribe to the CloudCare Statuspage.
May 16, 16:58 EDT
May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018
Completed - The scheduled maintenance has been completed.
May 13, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 00:01 EDT
Scheduled - CloudCare Email Anti-Spam will be undergoing maintenance from Saturday, May 12th at 12:00 AM until Sunday, May 13th at 2:00 AM. During this maintenance window, the Email Anti-Spam user interface may be inaccessible and users may experience periods of delivery latency.

To receive status updates, subscribe to the CloudCare Statuspage.
May 7, 11:54 EDT