All Systems Operational
US CloudCare Operational
User Experience   Operational
Web Services   Operational
Billing Services   Operational
Endpoint Services   Operational
DE CloudCare Operational
User Experience   Operational
Web Services   Operational
Billing Services   Operational
Endpoint Services   Operational
ESS Services   Operational
Single Sign On   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
US CloudCare Availability
Fetching
DE CloudCare Availability
Fetching
Past Incidents
Jan 19, 2018
Resolved - The underlying performance issue has been resolved.
Jan 19, 08:33 EST
Investigating - Partner/Customer/Policy creation in DE is unreliable.
Jan 18, 22:56 EST
Jan 18, 2018
Completed - The scheduled maintenance has been completed.
Jan 18, 22:59 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 20:00 EST
Scheduled - CloudCare planned system maintenance

Friday, January 19, 2018

Start time: 01:00 a.m. UTC
End time: 03:00 a.m. UTC
Duration: 15 minutes

Impact:
• All other services will remain operational.
Jan 16, 15:30 EST
Jan 17, 2018

No incidents reported.

Jan 16, 2018
Resolved - Our operations and engineering teams have repaired the issue and CloudCare installations are now functioning as intended. We apologise for the inconvenience.
Jan 16, 15:32 EST
Identified - We are experiencing an issue with the installation of CloudCare at this time. New installation attempts are returning an error "Unable to Load Policy" this is currently being investigated by our operations and engineering teams.

Impact:
• Users will not be able to perform new installs.
• All other services will remain operational.
Jan 16, 14:57 EST
Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018
Resolved - We have identified and repaired the problem and apologise for the inconvenience.
Jan 8, 11:19 EST
Investigating - We are currently investigating an outage with the CloudCare community pages located at http://community.cloudcare.avg.com/ .
Jan 8, 10:01 EST
Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.

Jan 5, 2018
Resolved - We have added significantly more resources to resolve this issue.
Jan 5, 17:41 EST
Investigating - There have been reports of missing information in the DE CloudCare portal. We are currently investigating.
Jan 5, 04:03 EST